Refund policy

Return & Refund Policy

We do not accept returns or offer refunds for items once they have been purchased. All sales are final.

Damaged or Defective Items
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, please contact us immediately at support@fancychicbrand.com. To process a refund, you must submit a clear picture of the defective or incorrect item. Once verified, we will issue a full refund to your original payment method.

Exceptions / Non-Returnable Items
All sales are final. Certain items cannot be refunded under any circumstances, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Exchanges
We do not offer exchanges. If you received a defective or incorrect item and a refund is processed, you may place a new order for the correct item.

European Union Customers
For shipments to the European Union, the above policy applies. Refunds are only issued for defective or incorrect items with photo verification.

How to Contact Us
For questions about defective or incorrect items, email us at support@fancychicbrand.com